Introduction

Terms and conditions

These general terms and conditions apply, together with any individual agreements, to all assignments employees of Scanvisio AS, org.no 999 008 577 (“Scanvisio”) undertake for the company’s customers (“the customer”).

Validity and acceptance

The general terms and conditions apply to all customers and assignments.
The terms and conditions are published on Scanvisio`s website.
The customer is normally informed of the terms and conditions by telephone or email when the customer relationship is established, and is considered accepted by the customer unless the customer within a reasonable timeframe indicates otherwise to Scanvisio.

Scope

Unless otherwise stated, the terms and conditions will apply to all future assignments with the same customer.

Purpose

Scanvisio wants to promote the customer`s interests and goals in the best possible way within a framework that is in line with these terms and conditions, accepted offers, supplementary agreements and internal routines. 

Startup and implementation of assignments and projects

Startup

Assignment description appears from the sent confirmation (usually per email) or from the agreements that follow the oral or written correspondence. If the scope of the assignment is changed after the start-up, the agreement will  apply to the updated assignment, unless otherwise agreed.

Implementation

All assignments are assigned to a dedicated employee at Scanvisio, which will have access to the assistance of other company employees (consultants, advisors, accountants etc) in order to complete all aspects of the assignment.

Conflict of interest

In advance of establishing a customer relationship there will be an attempt to clarify whether there is a conflict of interest or other circumstances that indicates that Scanvisio should not accept the assignment. The customer is required to contribute to this clarification. 

Information

In order to promote the customer’s interest in the best possible way, Scanvisio is dependent on the customer presenting all relevant information on their own initiative and clarifying the desired result of the assignment. Scanvisio is not responsible for verifying the accuracy of the information received from the customer. 

Scope

Scanvisio provides commercial advice and services related to international activity, establishment, presence and activity in Norway (sporadic or permanent) and business development in general. Advice of a legal and accounting nature falls outside the scope. Scanvisio can represent the customer in Norway, including assisting in communication with public authorities and agencies at the customer’s liability. 

Price, invoicing and expenses

Invoicing

Unless otherwise agreed, the invoice is based on factual time spent on the assignment. Current hourly rates and products appear on Scanvisio`s current price list. All prices are exclusive of VAT (value added tax). Scanvisio reserves the right to adjust prices and hourly rates, including ongoing assignments. The time consumption is calculated from the time when the first contact about the assignment was established with the customer, until the task is completed. 
Cross-border advisory services are invoiced in Danish kroner (DKK) if the customer is based in Denmark, otherwise the currency is in NOK, VAT excluded. Services delivered in Norway are invoiced in Norwegian kroner (NOK), VAT included.  

Time

Minimum invoiced time is ¼ hour (15 minutes). Phone calls, post handling, e-mail and the like are normally invoiced with a minimum of ¼ hour. 

Advances and On account

As a general rule, Scanvisio will require all new customers to pay in advance to cover ongoing fees and expenses. Scanvisio is free to determine the size of such advances or the amount of on-account invoicing. Advances must be paid into the account specified by Scanvisio. 
Scanvisio is free to use outstanding funds for set-off, unless otherwise agreed in writing.
Settlement of advance payments will appear on the next invoice. 
Upon completion of the assignment, the excess advance amount will be refunded to the customer. Any earned interest accrues to Scanvisio. 

Cost estimates

All estimated costs are provided for guidance purposes only, and cannot be considered as either a binding fixed price or a maximum price, unless otherwise agreed in writing. Scanvisio is free to revise cost estimates during the course of the assignment.

Advisor fees

When determining the final fee, Scanvisio is free to take into account the nature and complexity of the work, the size, risk and value of the task, also how efficiently the task has been performed, taking into account the individual consultant`s experience, background and competence.
The fee must be in a reasonable proportion to the task and the work performed by Scanvisio`s employees. 

Expenses

The customer is responsible for all expenses incurred during the task, including and not limited to registration costs, database searches, transcripts, certificates, costs to third parties (including but not limited to: Partners, experts and lawyers).
Expenses for copying, printing, courier services and special secretarial services are invoiced to the customer.

Joint and several liability

In The event that multiple customers are linked to the same assignment, the customers will be jointly and severally liable for fees and expenses associated with the task. 
This applies regardless of whether fees and expenses have been invoiced separately or jointly to the customers.

Invoice interval

Unless otherwise agreed in writing, Scanvisio will invoice the customer for substantial and/or ongoing tasks on a monthly basis. Specification for work performed, expenses, etc. must, as a general rule, follow the invoice. The invoice must be paid within 10 days unless otherwise specified. Expenses and minor individual assignments can be invoiced on an ongoing basis. 

Outlay cost

All outlays and cash disbursements incurred by Scanvisio will be invoiced together with the ongoing invoicing. Disbursements with VAT will be invoiced in its total. Upon request, the customer will receive a copy of receipts and are responsible for any refund. Outlays in foreign currency are invoiced at the posted exchange rate with a surcharge for any transaction costs.

Overdue payment

In the event of overdue payment, default interest is calculated in accordance with the Norwegian late payment interest act. All costs associated with overdue payment reminders and other collector costs shall be borne by the customer.

Scanvisio’s responsibilities 

Direct responsibilities

Liability for any loss in connection with an assignment is limited in nature and scope to the fee Scanvisio has received for the specific assignment with an upper limit to the amount covered by Scanvisio’s current liability insurance at any time. 

Indirect losses

Scanvisio is not responsible for indirect losses, including lost profits or earning opportunities. 

Third parties

Scanvisio is not responsible for errors committed by consultants, advisors, experts, lawyers or other third parties to whom Scanvisio has referred to, or for subcontractors to whom Scanvisio, in agreement with the customer, has transferred parts of the assignment to, even if they have been selected and/or instructed by Scanvisio on behalf of the customer

Results

Scanvisio is not liable for any losses associated with the result of the assignment not being in accordance with the assessment Scanvisio may have given in advance as a possible result. 

Funds managed

Scanvisio is not responsible for losses of managed assets as a result of bankruptcy or other circumstances on the part of the bank.

Claim rights

The customer loses its right to claim if the customer does not, without undue delay after the customer discovered or could have discovered the basis for the claim, make a written complaint to the responsible employee or management of Scanvisio. 

Information handling

Confidentiality

Scanvisio employees are prohibited from illegally disclosing confidential secrets. In addition, employees are instructed to treat all information confidentially. 

Information sharing

Unless otherwise agreed, Scanvisio employees have the right to share information with other employees of Scanvisio and third parties if deemed necessary for the completion of the assignment. 

Personal information

If necessary for the execution of the assignment, the customer agrees to provide personal information voluntarily (including sensitive information).
It is the customer’s responsibility to instruct Scanvisio about the processing of the information, so that it is in accordance with the legislation in the relevant territories (including the customers home country) as well as its own internal procedures and guidelines.  
The information will only be shared with third party advisors, partners and public bodies in instances where it is necessary for the execution of the assignment. 
The customer has the right to information and access about the processed information, as well as to demand changes of incomplete information and deletion after completion of the assignment. 

Risk

Scanvisio directs attention to the fact that electronic communication (email, cloud storage etc.) generally suffers from security weaknesses which means that unauthorized persons can unlawfully gain access to the communication. 
To the extent that confidentiality is necessary, security measures (including encryption and blurring) may be taken to prevent unauthorized access to this communication. 
As part of the security assessment whether secrecy is necessary, the customer’s submission of unsecured electronic information will be emphasized. Scanvisio uses email as the main form of communication. If the customer has any confidential information being sent by email, Scanvisio must be notified immediately.

Reference

Unless the customer expressly refuses, Scanvisio may use the customer’s name as a reference when marketing Scanvisio. 

Copyright

Scanvisio has the copyright to all documents, material etc. which is prepared in connection with the execution of the task. 

Storing

Scanvisio can store copies of documents, information, etc. after the completion of the assignment within the scope of the legislation. Copies can be provided for a fee.

Complaint

Submission

If the customer is dissatisfied with the solution of the task or the invoice basis, the customer is advised to raise this immediately with the responsible employee or management in Scanvisio. Complaints will be assessed promptly by Scanvisio. 

Deadline

The complaint must, as a general rule, be submitted without undue delay and no later than 28 days after the complainant became aware of or should have become aware of the information the complaint is based on. 

Litigation

Lawsuits against the company must be filed in the court district where the company is based.

Conditions

The conditions apply between Scanvisio AS org.nr 999008577 (Scanvisio) and the company’s customer (the “customer”) as a supplement to Scanvisio’s Almindelige betingelser. The applicable conditions for virtual office, postal agreement and / or c/o address will at all times appear on Scanvisio’s web page and are subject to change without notice.

Power of attorney

Upon entering into the agreement, the customer authorizes all employees of Scanvisio to open mail and other shipments addressed to the customer.

Terms and conditions regarding virtual office/business address

When entering into this agreement Scanvisio will ensure that the customer’s (company’s) name is visible on the mailbox.

During the term of the agreement the customer has the right to use the address as the official business and visiting address.

Scanvisio may change address during the agreement period. Potential costs to the customer are covered by the customer themselves.

Terms and conditions regarding ℅ address and return handling in connection with web- and distance trading.

The c/o address service does notenable you to get the company’s name on the mailbox. A c/o address is strictly for postal use.

Scanvisio may change address during the agreement period. Potential costs to the customer are covered by the customer itself.

In the case of a separate agreement for handling of returned packages in Norway, any use of the address must be made in such a way that it is clear that the address is a postal address, and NOT a visiting address.

The customer’s own contact information (as a minimum e-mail and telephone) and business address must be clearly stated together with the return address on the website, marketing materials, webshop, etc.

Mail handling

Scanvisio handles the customer’s post on a regular schedule in accordance with the selected product. During holiday periods a significantly reduced frequency of handling must be expected.

Customer return packages, and mail which is in a larger format than what can be delivered in the mailbox, are not covered by the standard agreement. Handling of these are invoiced according to time spent and associated costs.
For products that include mail storage, the customer’s postal mail will be stored in a personal shelf unit.

Advertising (both addressed and unaddressed) are disposed of on arrival.

Risk

Scanvisio handles mail for a number of customers. Postal mail is stored in Scanvisio`s premises without further security precautions.
Under normal circumstances, Scanvisio`s premises are locked outside opening hours.
During opening hours, the premises will be open to visitors and other personnel.
Handling and storage is at the customer’s own risk.
During sorting and handling there is a risk of mail being sent to the wrong address. Therefore we advise you not to send confidential or valuable information to the address.

Scanvisio is not responsible and the customer can not make a claim for loss or damage to Scanvisio or a third party if the conditions described under “confidentiality” are met.
Any claim is covered in size and scope by the limitations of Scanvisio`s general terms and conditions.

Confidentiality

Scanvisio treats all information confidentially in accordance with Scanvisio`s general terms and conditions.
In the event of information or material accidentally and incorrectly being received by a customer they are restricted by confidentiality and required to inform the responsible Scanvisio employee of the incident without delay. Further they must destroy all copies, both hard copies and digital.
In the event of gross negligence, the customer may be held liable for third parties direct and indirect losses.

Limitations

Postal services are offered exclusively to companies (except sole proprietorship where the registered owner has a permanent residence in Norway) and organizations that have a valid business registration in Norway (in Brønnøysund Register Center) or are under a current establishment/registration process.

No address solution is to be made available to third parties. Without a valid agreement (including power of attorney), shipments are refused without notice.

Validity

The agreement applies from the moment the order confirmation is sent to the customer, and until written termination.
The agreement may be terminated for any reason by both parties with effect from the end of the payment period, with 3 months notice.

The validity of the termination is conditional on the customer having removed the address in public registers, in marketing material, from websites and the like before the end of the period.

Scanvisio is free to terminate the agreement without notice in the case of customer negligence.

Org.no (cvr-no.): NO 924 916 400 MVA (AS)

Management: Steffen Sæterhagen Paulsen

Visit us

We are happy to offer you a cup of coffee and a non-committal meeting.

Address (Oslo)

Andersrudveien 1,
N-1914 Ytre Enebakk
Norway

By car

From Oslo city center, follow E6 southbound. Follow road 155 at exit 27. Andersrudveien is on the left hand side after approx. 9 km

How to locate us

When you arrive at Andersrudveien 1 you find us by driving around the building until you reach entrance A (3 story high glass entrance). Scanvisio is located on the second floor.

Parking

Free parking spaces are available right in front of the entrance

By bus

Bus 550 from Oslo city center. Bus stop right outside the building (Name of bus stop is “Gran”)